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Urgent! [P] Onboarding Specialist (SaaS Implementation) Position in Chajarí - LatamCent

[P] Onboarding Specialist (SaaS Implementation)



Job description

Onboarding Specialist (SaaS Implementation)

About the job

Onboarding Specialist to manage the end-to-end implementation journey for new customers.

You'll be responsible for technical setup, platform training, and strategic integration with tools like Salesforce, HubSpot, and Aircall.

This is a remote role for Latin America-based professionals with strong English skills and experience in SaaS environments.

In your first 3-6 months, success looks like:

  • Managing 15-20 concurrent customer onboardings without dropping details
  • Leading structured onboarding calls with high CSAT scores
  • Executing CRM and support tool integrations with zero critical errors
  • Reducing time-to-value for new customers by streamlining setup steps

Key Responsibilities

  • Own the full onboarding process: account configuration, 10DLC registration, phone number hosting, and user setup
  • Lead onboarding sessions and platform training for new customers
  • Execute technical integrations with Salesforce, HubSpot, Aircall, and related platforms
  • Serve as the technical point of contact during the onboarding phase, resolving issues quickly
  • Coordinate with Sales and Customer Success to customize onboarding for varying customer types
  • Track progress and document every step to ensure smooth handoffs

Requirements

  • 2+ years in onboarding, implementation, or technical support, ideally in a SaaS company
  • Strong command of tools like Salesforce, HubSpot, Zendesk, and Retool
  • C1 or C2 English level; able to communicate clearly with U.S.-based customers
  • Highly organized; able to manage 15-20 concurrent implementations
  • Problem-solving mindset with the ability to work independently and prioritize well
  • Based in Latin America and available to work U.S. business hours

Preferred Qualifications

  • Experience setting up 10DLC registration and number hosting
  • Familiarity with customer success workflows in fast-paced startups

Compensation & Logistics

  • Full-time remote role based in Latin America
  • Compensation: $3,000 - $4,000 per month based on experience
  • Must have reliable internet and overlap with U.S. time zones

Company Overview

Heymarket is a business messaging platform that helps teams manage customer conversations across SMS, WhatsApp, and other channels.

Customers include startups and enterprise companies seeking a more efficient way to communicate with their audiences.

Job description created by latamcent.com , a nearshore staffing agency.

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